Privacy Policy

XGen Labs is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and BC’s Personal Information Protection Act (PIPA).

Information Collected

We collect only necessary data to process orders, deliver products, and provide customer service, including:

• Name, address, email, and phone number
• Payment details via secure third-party processors
• Order history and preferences

Use of Information

• To fulfill orders and provide shipping updates
• To respond to inquiries and support requests
• To send promotional emails only with explicit consent

Data Security

• Data stored on secure, access-controlled servers
• Payment information encrypted and processed via PCI-DSS compliant providers

Data Sharing

• We do not sell or rent customer data.
• Data may be shared with delivery providers or legal authorities if required by law.

Cookies and Analytics

• Our website uses cookies for functionality and analytics.
• You can disable cookies via browser settings, though functionality may be limited.

Access and Corrections

You may request access to, correction of, or deletion of your personal data by contacting support@xgenlabs.ca.

Consent

By using our website, you consent to the collection and use of your information as outlined in this policy.